Ingredion Incorporated Technical Services Representative in OR, United States

TITLE: Technical Service Representative

LOCATION: Salem, Oregon

REPORTS TO: Technical Service Manager

We are hiring a Technical Service Representative to help us in the development of new products and improvement of existing products and formulations with the goal of driving growth in line with company expectations. The Technical Service Representative will be a key contact for technical support to customers and the sales team with a primary focus on formulated products. Working closely with our customers’ R & D departments on new products you will collaborate with all levels within our organization as a positive and creative teammate.

The Technical Service Group is focused on delivering solutions that can build new value for our customers. The Go-to-Market team has decades of experience in fruit and vegetable sourcing, manufacturing, and selling. Join a collaborative group of solution driven employees working to deliver profitable growth through sales, quality, and customer service.

As a Technical Service Representative, your responsibilities will include:

  • Delivering technical training and provide in-depth technical information on products and applications to internal and external customers.

  • Serving as an extension to Sales and Marketing, by providing market, customer and competitive information as needed.

  • Assessing competitive products and maintaining a database that documents characteristics of our competitor’s products.

  • Understanding industry trends and identifying market needs and business potential.

  • Developing formulas, specifications and label declarations for new products.

  • Facilitating the reformulation products to improve quality, reduce cost or to replace an unavailable ingredient.

  • Working collaboratively with other departments to ensure the product’s consistency in terms of performance and quality.

  • Handling customer formulations projects and ensuring customers are aware of development timelines and production capabilities.

The Technical Service Representative position is well-suited for you if you:

  • Push to continually drive personal and organizational results and take educated risks.

  • Actively seek to understand customers, their markets and business to ensure plan delivery.

  • Benchmark external best practices to outperform the competition.

  • Demonstrate critical thinking and have an ability to design and articulate a compelling customer strategy.

  • Think " out of the box" to determine outstanding solutions and explore multiple possibilities for pursuing challenges.

  • Regularly identify areas that can be improved and constructively propose new solutions that increase value and business performance.

  • Challenge the status quo and promote ambitious thinking in order to build value.

Qualified candidates will have:

  • Bachelor’s degree in food science or a related field and MBA a plus. Minimum of 3 years of technical experience in the food industry (fruit or vegetable experience a plus).

  • Experience reading, analyzing, and interpreting business periodicals, professional journals, technical procedures, or governmental regulations.

  • Experience presenting information and responding to questions from managers, clients, and customers.

  • Strong organizational, project and time management skills.

  • Experience with understanding, identifying and tracking consumer trends.

If you are inspired by professional challenges and the rewards that come from a high level of performance, then Kerr Concentrates is the company for you.

We believe in the power of our people to work together to seize opportunities, overcome obstacles and exceed expectations. Each day, individuals make a meaningful difference in the quality of our products and the success of our technology and operations and, in turn, the quality of life for consumers.

Grade: E

Relocation: Within country considered

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As a Fortune 500 global provider of ingredient solutions, Ingredion offer great careers across various functions. If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula. Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance. Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business. Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.

Relocation Available:

Yes, Within Country

Ingredion Incorporated is a leading global ingredient solutions provider to the food, beverage, paper and corrugating, brewing and other industries. Headquartered in Westchester, Illinois, USA, we turn grains, fruits, vegetables and other plant materials into value-added ingredients and biomaterial solutions. With more than 11,000 employees around the world, our ingredients make crackers crunchy, yogurts creamy, candy sweet, paper stronger and add fiber to nutrition bars.

If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula. 

What is the formula for a winning career?

It starts with joining a thought leader, innovator and true high performer, grounded in values and driven to innovate and advance.  As a Fortune 500 global provider of ingredient solutions, Ingredion offers great careers across various functions—corporate, scientific, engineering and operations, sales and technical service, marketing and more. 

Successful: Grow with a leader.  Ingredion is FORTUNE 500 company with consistently strong financial performance.

Responsible: Thrive with an organization that lives its values.  We drive relentlessly toward sustainable practices and responsible operations wherever we do business.

Meaningful: Be proud of where you work and what you do.  Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.